I want to tell you about a very impressive example of fine customer experience “staging”, whose “director” is the owner of Bumbu Bali restaurant and Rumah Bali Villas at Nusa Dua, Bali-Chef Heinz von Holzen.
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This article also makes clear what is “post purchase dissonance”, according to psychology; “well spent time” and “learning relationship”, according to the experience economy.
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